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Category Archives: What Customers Should Know

Move it or Lose It (Dormant Vehicles)

When it comes to your vehicle, driving it too much can cause some issues.  But what about not driving a vehicle enough? That has consequences as well. Here are a few things that can happen if a vehicle isn't driven enough.  When the engine doesn't operate, the oil isn't lubricating. That means some mechanisms that need periodic lubrication aren't getting it.  And oil that sits around breaks down over time.  In fact, some experts say you should change oil more often if your vehicle sits in the driveway than if you drive it regularly.  You've heard that expression, "Take it on the highway and blow out the engine.” Well, carbon buildup used to be a problem in older vehicles.  But the real culprit these days is moisture that builds up from combustion if your vehicle never gets hot enough to burn it off. That water vapor can mix with oil and cause sludge to form. There are many vehicle systems (battery, exhaust system, engine seals, etc.) that benefit fro ... read more

Stuck! (Vehicle Door Issues)

This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning and you can't open the door.  What are you going to do now? Vehicle doors take a lot of abuse.  They are opened and closed hundreds of times and we expect them to just keep working perfectly all the time.  They do require a bit of tender loving care.  Let's take a look at two different scenarios of stuck doors. First: the door that won't close.  It's a security issue.  It's also a safety issue.  You can't really safely drive a vehicle with a door that won't close. What if you or a passenger is tossed out?  Sure, some people try to tie a stuck-open door closed or bungee it, but that's dangerous.  It's best to get that vehicle to the serv ... read more

The Right Stuff (Choosing Replacement Parts)

Let's face it.  Vehicles are complicated machines, each having thousands of parts.  And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need to be replaced.  When your service advisor says you need a new part, you may have many options.  Let's say you need a new muffler.  One choice would be to get exactly the same part that was installed when the vehicle was manufactured.  The advantages are that it will perform the same way as the one it's replacing and will likely last about the same amount of time as the original. Some mufflers are made by the same companies that supplied the automaker when your vehicle was new (they call that an OEM part—Original Equipment Manufacturer).  And often those are the same as the part you'd buy from a dealer. A reputable vehicle service facility will know which ones these are because they replace mufflers all the time and do their homework. The good news is there a ... read more

Water Everywhere (Clogged Drains)

It's bad enough when you mistakenly leave a window open in your vehicle on a rainy day and you find your carpet soaked.  But what in the world is going on when your windows are closed tight, not leaking and you STILL wind up with wet carpet? The answer could be something you might not even know your vehicle has. And the answer is? Drains. And those drains can get clogged.  Yes, your vehicle has several drains with tubes or hoses attached to them that you really never see.  There are some in and around the hood that channel rainwater down to the ground.  There are some that take condensation from the air conditioner and allow it to flow outside.  And if your vehicle has a retractable sunroof or moon roof, there are small drains at each corner that connect to tubes that go through the vehicle body down to an exit near the ground.  Considering all the leaves, dirt, dust and other debris your vehicle encounters on a daily basis, it's not surprising that these ... read more

Before You Buy that Used Vehicle (Having a Used Car Inspected Before Buying)

Let's face it.  New vehicles are expensive, so finding a good used one can save drivers a lot of money.  It's tempting to look through ads, find a private seller who has what you're looking for and pay a price you think is a great deal.  But when you go over to look at a used car, do you really know what to look for to uncover potential problems with it? The answer is probably no.  Used cars can look great on the outside, maybe even have lustrous paint and a super clean interior. But is it possible that vehicle's been in an accident? Does it have electrical problems you can't detect easily? Is any fluid leaking that you don't know about? Think about it.  You are about to spend thousands of dollars for a complex machine and you're considering judging its condition without much expertise.  That's why it makes sense to have a qualified technician inspect any used vehicle you're considering buying. Many vehicle repair facilities will do it for around ... read more

Such a Little Part (Climate Control Resistor)

You expect your heater/air conditioner to work like it should.  You have a control for temperature and one for fan speed.  You even have a control for what vents the air comes out of.  Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy.  Most of the time, you may find that it starts blowing at full speed, and nothing you do to try to control it does any good.  This is what may be happening. Your blower motor has an electronic component called a resistor.  It does what its name says; it offers resistance.  When you want the fan to run more slowly, you turn the fan speed down.  That resistor accomplishes that by turning its resistance up.  When the resistor fails, the power has nothing to slow it and the fan speeds up.  It's a small part and can fail due to age or corrosion.  It's usually not an expensive part, either, but it's often found in a location that's not that easy for the technic ... read more

Objects in the Mirror (Rearview Mirror Safety and Maintenance)

You may remember a song that went, "Objects in the rearview mirror may appear closer than they are." While that was a song about life's lessons, there are a few things we should all know about how important rearview mirrors are to safe driving. While new electronic devices are helping drivers be aware of surrounding traffic in high-tech ways, the good old rearview mirror is still a dependable way of letting you know what's around you.  There are usually 3 on each vehicle, 1 attached to the windshield inside and 2 attached outside on each of the front doors. It's important that they be adjusted properly before you start driving (not while you're driving). Experts say the windshield rearview mirror should cover the area behind the vehicle while the outside mirrors should not simply duplicate that view but extend it to the sides, where blind spots normally are. Your rearview mirrors must be able to hold the positions they're adjusted in; it there's play in them or they move around, y ... read more

No Strain, No Gain (The Basics of Oil Filters)

Ever wonder what one of the best things is to ever happen to your vehicle's engine?  It's the little thing that usually looks like a can, the oil filter. Just like your kitchen sink strainer filters out errant particles of food from clogging your drain, the oil filter cleans out small particles that could cause your engine harm. Your engine operates in a dirty, hot environment and gathers a lot of tiny contaminants like dirt, dust, little metal shards and unlucky bugs that get sucked in.  Get those things circulating in your engine and those little particles can cause friction, which starts wearing out those finely machined metal parts.  You know how important it is to change your oil regularly.  It's vital that you change your oil filter at the same time to keep the oil as close to brand new as possible. Most oil filters look like a metal can with some holes in the bottom.  Inside there are carefully chosen materials that can screen out the contaminants while ... read more

Going (Lug) Nuts (Lug Nut Replacement)

Here's a part of your vehicle you probably don't think about much: lug nuts.  They're what fasten your wheels onto your axles.  Pretty important, right? In order to take the wheels off your vehicle to service the brakes, rotate the tires, etc., the lug nuts have to be in good shape so a wrench will grip them tightly.  Because lug nuts are on your wheels, they are exposed to all the elements of the road (salt, water, grime) and really take a beating. Unfortunately, some manufacturers have made them out of two different metals.  Underneath is the working part of the lug nut, made of steel.  On top is the decorative (the "good looking") part, made out of chrome, stainless steel or aluminum.  After a while, the steel part begins to corrode and expands.  That changes the shape of the outer cap, sometimes rounding off the hexagonal edges and making it hard (if not impossible) to either loosen or tighten the lug nuts since the wrench won't fit any more.  ... read more

The Key Won't Turn! (Ignition Problems)

You've just arrived at the store shopping and you're ready to head home.  You put your key in the ignition and… oh, no! The ignition won't turn! What do you do now? Don't panic.  There are some things you can do to get going again.  The first thing to do is see if you have a locking steering wheel, an anti-theft feature that was introduced around 1970.  Sometimes it sticks.  Move the steering wheel side to side while you try to turn the key and you might be able to get it to release.  Another thing to check is to see if your vehicle is in gear.  Most vehicles will only allow you to start the ignition if it's in park or neutral.  If you have an automatic transmission vehicle and it is in park, try jiggling the shift lever and try the key again.  Sometimes the safety mechanism doesn't properly make contact or gets a little sloppy.  If both of these don't work, it could be your vehicle's battery is dead.  Some newer electronic ... read more

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